Every review answered
AI monitors Google, Booking.com, and TripAdvisor. Drafts thoughtful, personalized responses. Your online reputation improves on autopilot.
Sarah M.
"Amazing stay! The staff was incredibly helpful and the breakfast was outstanding."
"Thank you so much, Sarah! We're thrilled you enjoyed your stay and our breakfast..."
"The AC wasn't working properly..."
All platforms, one dashboard
Google, Booking.com, TripAdvisor, Expedia, Airbnb. Never miss a review again.
Personalized responses
AI drafts replies that address specific guest feedback—not generic "thank you for staying" templates.
Reputation analytics
Track sentiment trends, identify issues early, see your rating improve over time.
Every platform, one place
Reviews come from everywhere. Google Business. Booking.com. TripAdvisor. Expedia. Airbnb.
Tensol monitors all of them and pulls new reviews into a single dashboard in real-time. No more logging into 5 different platforms every morning.
REVIEW SOURCES
"Room was nice but the AC made loud noises all night. Also waited 20 min for breakfast."
"Dear Guest, thank you for your feedback. We sincerely apologize about the AC noise and the breakfast wait time. We've already scheduled maintenance for the AC unit, and we're adding staff during peak breakfast hours..."
Specific issues identified and addressed ↑
Responses that actually address the feedback
AI reads each review and identifies specific points—good and bad. Then it drafts a response that addresses each one by name.
Guest loved the breakfast? AI mentions it. Guest complained about noise? AI acknowledges it with a specific action. No more copy-paste templates.
One click to publish
Review the AI draft. Edit if you want. Click approve.
Response posts directly to the platform. Track what's been answered and what's pending. Your whole team sees the same status.
"Thank you so much for your wonderful review! We're delighted..."
Sentiment Trend
Last 30 daysRECURRING ISSUES
Catch problems before they spread
Real-time alerts for negative reviews. Sentiment analysis spots patterns—recurring complaints about housekeeping, noise, breakfast.
See issues developing before they tank your rating. Fix problems at the source.
Full automation when you're ready
Start with human review of every AI response. Build trust in the system.
When you're confident, enable full automation for positive reviews. AI responds instantly. Negative reviews still get flagged for human attention.
AUTOMATION RULES
All the platforms that matter
Google Business
✓ Live
Booking.com
✓ Live
TripAdvisor
✓ Live
Expedia
✓ Live
Airbnb
✓ Live
Hotels.com
Coming soon
What changes when every review gets a reply
“We went from answering maybe half our reviews to 100%. Our rating went up 0.4 stars in two months.”
— General Manager, City Center Hotel
Ready to take control of your online reputation?
See how Tensol monitors reviews across all platforms and drafts personalized responses automatically.
By clicking 'Get started', you agree to our Privacy Notice.