Guest messages, handled
AI reads and responds to guest emails, WhatsApp, and OTA messages automatically. Personalized replies in seconds, not hours. Your team focuses on guests in front of them.
John Davis
Just now · via Email
"Hi, is early check-in possible for my booking next week?"
"Hi John! Thank you for reaching out. Early check-in at 12:00 PM is available for your stay..."
GUEST PROFILE
Unified inbox
Every channel—email, Booking.com, WhatsApp, Expedia—in one place. No more switching tabs.
Instant responses
AI responds to routine inquiries in seconds. Guests don't wait. Bookings don't slip away.
Smart escalation
Complex requests and VIP guests get flagged for human attention. AI handles the rest.
One inbox for every channel
Your front desk currently juggles 6+ different inboxes. Email. Booking.com messages. Expedia Partner Central. WhatsApp. Airbnb.
Tensol pulls everything into a single inbox. Every guest conversation, every channel, one dashboard. Connect in minutes—no IT project required.
"Can I get a late checkout on Sunday? Also, do you have room service?"
"Hi Sarah! Late checkout until 2 PM is complimentary for your stay. Yes, room service is available 6 AM - 11 PM. Would you like me to send the menu?"
AI that writes like your best employee
For every incoming message, AI drafts a response using your brand voice, current rates, and property policies.
Not templates. Not robotic replies. Natural, helpful responses that sound like a human wrote them—because you trained the AI on how you actually communicate.
Guest context at a glance
Tensol connects to your PMS and pulls guest data automatically. Booking details, stay history, preferences, special requests—all visible right next to the conversation.
No more asking "which reservation is this for?" Your team has full context before they type a word.
CONVERSATION
GUEST PROFILE
Automation Level
Choose your comfort zone
AI Assisted
Review every response
Full Automation
AI handles 80%+ automatically
From assisted to automatic
Start with AI suggestions that your team approves before sending. Build confidence in the responses. Then flip the switch.
Full automation handles 80%+ of routine inquiries without human intervention. Your team only sees the 20% that actually needs them.
Connects to everything you already use
Tensol integrates with major PMS platforms, OTAs, and communication channels. No rip-and-replace. Add AI to your existing stack.
PROPERTY MANAGEMENT
CHANNELS
Don't see your system? We're adding integrations weekly. Request one →
What changes when AI handles guest messages
“We used to spend 4 hours a day on email. Now it's 30 minutes—and guests get faster replies.”
— Front Desk Manager, Boutique Hotel
Ready to give your inbox AI superpowers?
See how Tensol handles guest messages automatically—in your brand voice, with your policies.
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